How to create the killer business plan you’ll actually follow this year

Posted on April 5, 2017 by Laura Humphreys

Too often annual business plans are so wordy they get stuck in a drawer, or there are too many things that need attending to that the business owner gets overwhelmed and struggles to execute the plan. Or the ideas are so hidden in words that they get lost. The reality is that 12 months is a short period of time and you can’t execute everything that you want to do… so you have to be selective. Set yourself up for success, not for failure.

Every year, as well as putting out fires, solving problems, managing staff and clients, you need to be executing key strategies that will help you get towards your long term vision faster. The following article and exercise will help you create a quick business plan that your whole team will understand and help you execute.

The 2 Page Business Plan aims to uncover the really important objectives that will drive your success in the coming financial year. The idea is to identify the most important goals for the year – the ones that will make the biggest impact towards your long term goals as well as move you forward in the short term.

It includes three key sections:

1. The Core Business Drivers – what are the most important objectives for your business this year? With specific targets added (how to quantify these drivers)
2. The Key Strategies that will turn these objectives to reality
3. The Action/Project Plan for each strategy – the things you have to do, by when and with what resource in order to execute the strategy.

Note:

Your 2 page business plan sits alongside your annual budget. Your budget should outline your profit goal for the year, your planned expenses and the income targets you need to achieve that profit.

Then your 2 Page Business Plan outlines how you are going to achieve this.

EXERCISE

Compete the following:

1. Your Core Business Drivers

What are the most important objectives for this year? The key focus areas that will drive the business forward and ensure you achieve financial objectives?

Limit this to 3 or 5 objectives that will make a real difference.

Example:

Increase Membership
Retain and increase value of existing members
Grow partner network
Decrease dependency on me

2. Specific targets

Underneath each ‘driver’ put a specific target

Example:

Increase Membership
- 60 new member firms on this year
Retain and increase value of existing members
- Increase value of membership based by 40%
Grow partner network
- Bring on 4 new suppliers this year

Decrease dependency on me
- Hire part time telemarketer and book keeper

3. Key Strategies

Commit to 2 to 5 key strategies that you believe will achieve your core drivers

Example:

Increase membership:
- New brand launch PR
- Lapsed leads campaign
- Events programme
- Partner collaboration programme
- Content marketing

4. Create a project plan for each of the strategies to make it a reality:

Resources – what needs to happen, who will do it, how much?

Timeframes – when and how long will it take?

Example:

Lapsed Leads campaign:
- Write and send new brand email (date)
- Prepare scripts and train telemarketer follow up (date)
- Get appointments (on-going)
- Use new sales presentation to convert

Follow the steps above and you will have a plan you can stick on your wall and see every day, not in your drawer gathering dust. Hope you find this useful.

Happy growing!

PS. For more thoughts on how to make your business more valuable, feel free to download this free booklet, based on my interviews with successful entrepreneurs

The Pillars to Successful Business Growth Series. Pillar 2 – Your Business Model.

Posted on December 19, 2016 by Laura Humphreys

So you have a great product or service. You know there’s a need for it out there, you’ve defined your customers and your market (if not refer to Article 1 in the Pillars To Business Success Series). You may well have proven just how great your offer is, with consistent sales under the belt. But how much thought have you given to the growth plan for your business?

The true value in your business will ultimately come not just from what you sell, but also how well you grow.

To grow well, you need to think about your business model, sooner rather than later.

There are two key questions to ask yourself when thinking about your business model:

What is the potential for this business in the future (what is your vision for where you are taking it)?
How will it scale?

Let’s look at each in turn.

What is the potential for your business?

When I’m working with new clients, we spend a fair bit of time considering this question. We look at what you personally might want out of the business financially, the size of the market you are in, the competition you are up against, your future portfolio of customers – in terms of both size and value. We consider what you are offering now and who you are offering this to, and how this might need to change over time to enable the true potential of the business. We build a picture of what’s possible for the future, check in with your appetite for growth and your commitment to make this happen.

How will it scale?

When we have a clear picture of what’s possible, we look at the business growth plan that will enable this. How and what is your business currently set up to deliver? How will it need to be set up in the future to enable the size and scale of business you are hoping to build? What changes do you need to make to ensure this growth can happen? Will you be expanding into new markets? Do you need to make changes to the product or service itself? What team infrastructure is required to support the growth? What needs to happen to the way you make and deliver your product service? How can you reduce dependency on you and other key people, with systems, technology, team and training? We also look at the time frame over which these changes need to take place. If your vision for future success is five years out, you don’t need to make all the changes necessary right now. You can map them out over time and determine what you need to be working on right now to ensure you are preparing for growth in the future.

As you can see, there are a lot of questions to consider. Business is really a thinking game, and a planning game as well as a doing game. To be a good business person you need to think about strategy as well as delivery.

Here’s a definition of strategy taken from a well-known dictionary:

Strategy: A method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem.

The question is always, are you willing to do the thinking necessary to plan for a successful future? Or are you always going to be too busy delivering your product or service today?

My job as a mentor is to ensure my clients have the structure, support and guidance to do the hard thinking now that will set them up for the future.

If you think you might be ready for this … email me at laura@liber8u.com to find out more about my programmes.

Happy growing!

PS. For more thoughts on how to make your business more valuable, feel free to download this free booklet, based on my interviews with successful entrepreneurs

How to grow your business… the Pillars to Business Growth Strategy Series

Posted on November 13, 2016 by Laura Humphreys

Nearly 5 years ago now, after selling my last business, I accidentally fell into being a business mentor. I found myself speaking at business networks, telling my story about how I went from being an advertising copywriter to creating and ultimately selling my own advertising agency… the approach I took, how I planned the sale right from the start, and what I learned about business along this way – with my agency and my subsequent pet care business. Before long people were asking me if I could help them turn their business into a valuable asset and my business mentoring career began.

I get clearer and clearer all the time how best to increase a business owner’s understanding of the fundamentals that will determine whether they build a successful business that feeds them wealth and freedom into the future, or whether they build a hard working job that will stop feeding them income the minute they stop doing it.

Over the next seven blog posts I’m going to share the key pillars to growth I believe can help any business owner, regardless of their industry, get a better understanding of what they need to do to be a smart business person.

The Pillars of Business Growth Strategy

Firstly, in Blog 1 in the series, I’m going to explain what the Pillars of Growth Strategy is … and what it isn’t.

What is it not is a revolutionary new concept that will set the business world on fire. There’s nothing new in here. It’s business 101 really.

What it is, rather, is a hopefully easy to understand summary of the fundamentals of what any business needs to grow. It seems obvious to someone who’s been through the journey of creating a business, but experience now tells me that it is not obvious to most small business owners – it certainly wasn’t to me when I started.

Your product is not enough

I meet business owners all the time. They seek me out and ask me for help on a regular basis. I take on 10 – 15 new small business clients a year and work with them intensely for a 12 month period. What I see so often is that business owners typically focus all their energy into creating and delivering a great product or service, based around something they feel passionate about.

And of course, having a great product or service is important, and forms the first pillar in the Pillars To Growth Strategy.

What many business owners don’t do, or realise they need to do, is focus equal amounts of energy into the several other pillars that ensure your great product or service forms the centre of a great business – one that will ultimately have true value.

If you focus on all six of the pillars with equal enthusiasm, and apply yourself to learning what you need to ensure each is operating at maximum effectiveness, you will build a great business – one that is independent of you.

The 6 Pillars to Business Growth

The six pillars are:

1. Product – what you sell, and the need it meets in the market
2. Business model – Where you are taking this business, how it will make money and how it can scale/grow bigger than you
3. Delivery – how you take your product to market, your distribution channels, operational effectiveness and efficiency and the robustness of the systems that support this
4. Sales & Marketing – how you attract new customers and retain and grow your existing customers
5. Team – the structure of the organisation you need to build and the quality of the people you engage, the way you ensure high performance
6. Financials – how you keep tab on your performance by driving revenues and profits up, and the reporting around this that lets you know how you are going

Most business owners are good at a few of the pillars, where their natural skills and experience fall. For instance I was always good at the sales and marketing and ensuring great product delivery. But I sucked at financials and team building. I learned this the hard way, and had to surround myself with people who knew these areas better than me before my business could really grow.

How about you? Which are you best at and which do you avoid because they are outside your comfort zone?

Exercise
Look at each of the six pillars and rate your business 1 – 5 for each, with 5 being “Nailed it” and 1 being “Oh dear not really.”

If you accept your business needs to score a 4 – 5 in each pillar to be truly successful, what areas do you need to put more effort into? And what is your plan to achieve this improvement?

Next blog in series
In the next of the 6 Pillars to Business Growth blogs I’m going to take a look at the Product pillar and see what distinctions we can make to make this rock even harder for you.

Happy growing!

PS. More more thoughts on how to make your business more valuable, feel free to download this free booklet, based on my interviews with successful entrepreneurs

8 keys to a bigger, better business. Key 8 …

Posted on June 21, 2016 by Laura Humphreys

When it comes to business success, there is an underlying trait that every smart entrepreneur has – not just the ability to have a good idea, create a business, to set a vision and dream a dream – but the ability to see it through.

One of the biggest personality disorders I see among business owners is what I call the ‘magpie syndrome’. This is the tendency to drop everything and run off after the next bright, shiny idea. I see it all the time. It’s a lack of focus and often stems from not having a clear end goal and a business plan. Sometimes chasing another opportunity pays off, but more often it just weakens focus, takes your eye off the ball and often has a financial cost too.

Key number 8. Be disciplined

The disciplines of business involve having a long term and short term business plan with clear objectives and strategies. It means having an annual budget with forecasts, monthly actuals, clear reporting. It involves having clear job descriptions and performance reviews for everyone including the owners. It means doing a proper business case to support a decision to do something that isn’t in the annual plan.

So many business owners I start working with are really sloppy when it comes to the infrastructure of their business – they don’t have a business plan, don’t have a budget, don’t set targets and do not have good reporting in place. They have no mechanism for monitoring and measuring their progress. And as a result they often find themselves running round and round the hamster wheel, working hard and going nowhere.

You have to be disciplined. Business isn’t a fairy tale and it won’t have a happy ending if you don’t learn the rules of business and apply them thoroughly.

Exercise: Rate your discipline

Do you have a clearly articulated and purpose for your business? Yes/No

Do you have a business plan that can be shared with your team each year? Yes/No

Do you have measurable targets in place? Yes/No

Do you have clear and regular financial reporting in place to monitor progress? Yes/No

Do you have a budget forecast that is updated and used as a management tool? Yes/No

Do you use a business case study approach to making decisions? Yes/No

Do you run regular performance reviews with your team Yes/No

If you answer mostly yes, you are applying a disciplined approach to business… it will help you grow for sure.

If you answer mostly no, you are most likely taking a more random approach to business which will likely be an impediment to growth. A willingness to put more structure and focus into your business practices will help you grow, seek some assistance now to ensure you run your business the way it should be run.

As always feel free to email me questions or ideas at laura@liber8u.com

Happy growing!

PS. Early bird pricing for 2016 Acceler8or Programme ends soon. This is a 12 month journey to accelerated growth you’ll never forget, please email me at laura@liber8u.com for more information. If you are serious about growth or creating financial freedom from your business sooner rather than later, you will want to be involved. Only 3 places left.

8 keys to a bigger, better business. Key number 5 …

Posted on June 1, 2016 by Laura Humphreys

One of the biggest obstacles to increasing business value is the dependency of that business on its owner. And an even bigger danger is the unwillingness of a business owner to let go.

Something I often hear people say is that their business is their baby. But it’s not.

Your business is not your baby. Which leads me to key number 8 in my bigger, better blog series:

Key number 8. Remove dependency on you

I’ll say it again – your business is not your baby. I remember watching this powerful interview of a lady in America who had a bakery. It was doing very well in the town it was in, she was very proud of it and very emotionally attached to it but she needed help to grow, so she brought in two partners. She trusted them and sold third shares to each. Then they ganged up against her and fired her. She was marched from her own bakery at gun point (as you do in America). After the pain of losing her baby she decided that she wouldn’t get angry she would get even. So she started a new bakery business, but this time she decided she wouldn’t get emotionally attached to it. She approached it as a strategic exercise and within a few years had a chain of bakeries across America… whilst her old bakery with its two partners stayed small. I remember her saying that by not seeing it as her baby she could focus on what was really important and grow a business that wasn’t dependent on her.

And back to my earlier blog about exit and creating a valuable asset… a business depending on its owner has no value and no one will buy it. So you have to have removal of dependency on you as a key objective for your business over time.
But how do you do it?
In the early years of business growth, it is to be expected that the business will be dependent on the owner. To go into business and not expect to give it your all in the early years could be somewhat naive. So the goal is to lessen this dependency over time.
There really are only 4 ways to decrease dependency on the owner of a business.
1. Technology – in today’s world, it’s never been easier to find ways to use technology to help scale a business without necessarily using more of your time. In my pet care business, our sophisticated matching and booking system took care of the administrative side of the business for us. Our pet carers and clients met online, they got in touch with each other, they arranged the care they needed together and when the job was completed, the pet carer logged back into the system to close the job online, enabling them to go into the payroll system. Head office was responsible for recruitment, training and marketing. We built a team of 150 pet carers nationwide with a headquarters consisting of just 3 people working part time from home.

2. Products – it’s possible to build value into your business in ways that grow the revenue without growing the need for you to service your customers. This is true particularly in service businesses, where the value is derived from the exchange of expertise for money. Turning the expertise into products that can ideally create recurring revenue can be a way to both increase value and decrease dependency. For example, I have a client who creates internal process systems for his clients. He is creating software that will enable clients to map all their systems and host in one place for easy access. Clients will pay his company to set up the systems then pay a monthly license fee to access the platform that hosts their systems map. Staff can log in and access any information they need at any stage of a process, without having to ask anyone.

3. Systems – what’s clever about the product being created above is that my client recognizes the need for good processes and systems within any organization. If staff know what to do and how to do it at any time, things run smoothly without needing the owner to tell them what to do all the time. Growing a business requires consistency of delivery to your growing customer base. Everyone needs to know what to do and how to do it – the way you want it done – time and time again. The only way to ensure this happens is to document what you want done and how you want it done… then ensure everyone involved knows about it. There is a chapter on creating systems in my book “Liber8 your Business.”

4. Team – a business cannot grow without people. And you will never be free or create true value in your business without a team. People will set you free. You need to create the systems and the culture you want to invite people into, then find the best people you can to join you on your journey. This in turn means you have to learn how to be a leader and a manager. In my experience this is one of the hardest things about growing a business… you have to confront your own leadership style, learn to let go, learn to trust and be willing to let people make mistakes with your business. Which brings me right back to ‘your business is not your baby’. If you are too emotionally invested, you will struggle to allow others the opportunity to grow with your business. You will hold the reins too tight and slow down your own progress. Learning to build a high performance team is not easy… but it is totally necessary. The Liber8 Academy has a good pool of experts who can help you with this, if you are willing and able to do what it takes.

Exercise
Grab that big piece of blank paper again (I have several A3 pads lying around my office and house so I can pour out my thinking at any time). Write in the middle: “Decreasing dependency on me” then put 4 headings: Technology; Products; Systems; Team. Under each heading brainstorm ideas that will free you and your business over time. Write down as many ideas as you can without questioning the practicality of your ideas. When you’ve exhausted your thinking, go back and circle the ideas that have the most merit, and then the ones that you can begin to implement sooner rather than later. Remember, you can’t decrease dependency quickly, it takes time. You need to build it into your long term and short term planning. Financial freedom will come when you have a business that operates smoothly and profitably without you having to be there all the time.

As always feel free to email me with your questions and ideas at laura@liber8u.com

Happy growing!

PS.Want to build that business that is not dependent on you? The 2106 Acceler8or Programme kicks off late July and will be transforming life and business for 10 committed business owners. There is a big early bird saving to be had, check out the programme by clicking here then get in touch for the details.

8 keys to a bigger, better business. Key number 4 …

Posted on May 24, 2016 by Laura Humphreys

Many business owners put all of their energy into the product they make or the service they deliver. Of course it’s important to have a fantastic offer and build customers who love what you do. But the real asset in your business – the thing that’s going to make it valuable – is the business model itself. How is the business structured to enable growth? If you were able to spend less time delivering what you offer and more time thinking about how to grow your capability and your market… what would your business become?

Key number 4. Focus on your business model

If you are going to create an asset – a valuable business that will pay you back for all your hard work – it has to be scalable. It has to be able to grow. Which means you need to think as much about how you do business as what you actually sell.

In a simple services model, like my advertising agency, my growth model was always going to be systems and team. I needed to build a team that would deliver the result as well as I could… time after time after time. So I planned for this and put energy into this.

With my pet care services business we used technology to take care of all of the administrative side of the business – a sophisticated search and booking system allowed clients to find and book their pet carers. Head office didn’t have to do anything other than recruit and train carers, and marketing. Our model was infinitely scalable with minimal effort.

So think now about how your business model works and what needs to be changed or re-designed to enable growth.

A note on recurring revenue

The most valuable businesses to a future buyer are those with recurring revenue – money that comes in regularly every month without having to get a new sale. In my ad agency we had most of our clients on fee based contracts, so we knew exactly what was coming in. Most contracts were for three years, so we could plan our growth in advance. Other recurring revenue models are subscriptions, memberships, franchise or license fees or product dependency (This is where you sell a piece of equipment – say a photo copier or printer, that requires the customer to buy ink, toner and paper every few months for the life of that machine).

If you can build recurring revenue into your business model, you can greatly assist your ability to scale and grow.

Exercise

Two things you can think about now – what do you need to change to enable your business to scale, and how could you add some recurring revenue to your business? Grab a big pad of blank paper, or white board. Grab your partners, or your key staff, or your business coach, advisors, friends… whoever you can get to share some time with you. Brainstorm the growth potential for your business… what impediments do you have to growth, and what can you do to overcome them? And how can you build recurring revenue into the model?

As always, feel free to email me with ideas or questions. Love to help if I can.

Happy growing 🙂

Newsflash! Early bird price for 2016 Group Programme ends soon.

The 2016 Acceler8or Group Programme kicks off late July. The programme takes 10 business owners on a 12 month journey to discover the true potential of their business and how they can ultimately create financial freedom through business. To find out more click here or just email me at laura@liber8u.com to find out more about pricing, early bird deals etc.

Acceler8or Testimonial:

“This has been the best money that I have spent on education ever! My business has gone forward in giant steps that I could not have imagined taking 12 months ago. The program has more than lived up to my expectations, the skills and tools that I have learnt have helped me immensely. I have a solid plan to work to and my business is achieving great numbers. As a result of the program we have changed our image and direction and are making strong confident steps in an area of the global market that I would never have imaged one year ago. I have hired great staff and added brilliant contractors that perform with excellence and have given me great standing amongst my A List Clients. My confidence in my own abilities to lead a team on a successful challenge has risen. We have really kicked some great goals on an international level over the past few months. I believe this is totally due to Laura’s coaching. As a company we have a vision and the brand is performing to expectations. Planning and budgets are now high on my list. I would totally recommend the programme to any business owner who is serious about stepping up. If you have the product this is the course that will take you to the top.”

8 keys to a bigger, better business. Key number 3 …

Posted on May 17, 2016 by Laura Humphreys

When I did a plan to start my own advertising agency I knew right from the start that I was building it to sell it within 10 years. And I knew that the likely buyer would be a multi-national agency group. I even wrote down what I wanted to sell it to them for. I painted a really clear picture of what they would be looking for in a boutique agency and I set about building that business for them. I worked out what I was building and then I put a plan in place. I was taught to do this at a business school I attended…. It made sense to me, so I stuck to my plan and achieved my sale price within 9 years.

Key number 3. Start with the end in mind

The key to my ultimate success with my ad agency was that I planned my exit right from the start. I knew what my end goal was, which enabled me to work out my plan to get there. I had a clear picture in mind, which kept me on track, even when the going got tough.

This is something I encourage all business owners to do. Plan your exit now – will you sell it one day, or will you build it so that it generates income for you even if you are not there? What kind of business do you need to build to enable this? What does it look like? What do you need to build in order to create value?

Many business owners tell me they will never want to sell their business. I say that it really doesn’t matter… because if you build a business that is valuable and saleable, it will be ticking all the right boxes and you will have choice.

If you don’t build a saleable business and something happens to you… you don’t have choice… you work hard for years and years and have nothing to show for it.

Here’s an excerpt from my book “Liber8 your Business” on the topic of having a clear end game:

“A business is a project not a life sentence. By having a clear picture of where you are going, you can create your own map of how to get there. When I started and I was alone in my horrid little one-roomed office, with concrete walls and no natural light, I dreamed of a beautiful office with high ceilings, big windows, wooden floors and a big staircase sweeping up the middle. I saw a team of motivated young people all passionate about creating the best boutique agency in the country. I could see the award trophies lined up and could feel the joy of knowing I’d been successful. I painted a picture of exactly how I wanted my agency to be and worked out what it needed to be doing financially to deliver on this image.”

My book and my programmes teach you how to work out a realistic sale price and how to paint the end picture that will deliver this for you, and I’ll cover more of the critical components towards creating a valuable business in my next 5 keys to a bigger, better business.

Exercise

Think about this… if your business could be anything you wanted it to be in the future, what would it look like? Don’t let the obstacles you might see in front of you influence your imagination here. What does success look like for you? Think about the financial return as well as the satisfaction you will feel from building something really special. If someone knocked on your door offering to buy your business, what would be a price you would sell for? And how would that influence your life? What sort of business would they be buying and what makes you feel proud? Remember, you don’t have to sell it… but you do want it to be valuable. Imagine the satisfaction of turning down the offer?

The 2016 Elev8or Group is coming soon!

For ambitious business owners who want to create a clear end game for their business, build a plan and be guided and supported to make it happen. Only 10 business owners will be selected to join … are you ready for it? Click here for more information.

8 keys to a bigger, better business. Key number 2 …

Posted on May 10, 2016 by Laura Humphreys

Here it is … key 2 of my 8 keys to a bigger, better business. These keys are aimed at ambitious business owners, those looking to create something of significant value both in terms of what you offer and in terms of what your business is ultimately worth financially. Getting bigger and better isn’t necessarily easy, but if you’re up for it, read this key and think about the exercise at the end before the next blog.

Key Number 2. Create an asset not a job

If your business is dependent on you for its survival, if it can’t survive for more than a few months without you being there to keep it going… and you haven’t got a plan to change this over time… you haven’t created a business, you’ve created a job.

The difference between an owner operator and a wealthy entrepreneur is that an owner creates a job whereas an entrepreneur sets out to create an asset.

An asset is something that will feed you income even when you are not working… which means it has to have value. A business that is a true asset has to generate profits without dependency on you, and it has to grow value over time so that someone else would want to pay you significantly more than you’ve invested (including your time, sweat equity, opportunity costs and money) in it.

So if you are serious about building a bigger, better business… you have to ask yourself now, have you created a job or an asset? Where is the real value in your business? Is it you and your talent and your skills? Or have you created value through systems, product and team?

And you have to ask yourself if you are willing to make the necessary changes. Because doing what it takes to move from a small business to bigger business, one that has true financial value, takes a shift in mindset. Are you willing to do what it takes to make this shift or would you rather stay inside your comfort zone?

The answers to these questions will determine whether its worth you reading my next 6 keys on creating a bigger, better business.

Exercise

Answer the question honesty: Have you created an asset or a job?

If its the former… you are on the right track, so what needs to happen to increase the value of your asset? Write down the 5 key strategies you have in place to ensure growth. (Keep reading my keys… we’ll cover this).

If it’s the latter… do you really want to change this? Think about your comfort zone … how willing are you to get uncomfortable in order to grow? In my experience, only those willing to make changes in mindset will do what it takes to create a valuable business. It isn’t for everyone but it is worth it.

As always feel free to email me at laura@liber8u.com with questions or ideas on this topic, or leave a comment below.

The 2016 Elev8or Group is coming soon!

For ambitious business owners who want to create an asset not a job. Only 10 business owners will be selected to join … are you ready for it? Click here for more information.

8 keys to a bigger, better business. Key number 1…

Posted on May 3, 2016 by Laura Humphreys

Over the next 8 blogs I’m going to share my 8 keys (from my own experience and from observations gleaned by interviewing a myriad of successful entrepreneurs) to a bigger, better business and I’m going to invite you to think about each key, with an exercise to complete before the next key appears.

Key number one: Be in business for the right reasons

If you are going to sink your heart, soul, time and money into a business that will most certainly take over your world for a fairly significant period of time, you better be sure you know why you are doing it.

In my view, there are only 2 reasons to be in business:

To make money and to make a difference

Business is a financial game, it needs to make money in order to thrive. And it is not shameful in any way to want to generate profits in order to build a valuable business. If you are going to grow a bigger, better business you must have a good understanding of how this business will make money and how it will grow profits over time. A business that does not care about growing profitability is more of a hobby or a cause than an actual business. This was a discipline I really had to learn from scratch – I had no business or financial skills when I set out. But I hired in the help I needed early on – including getting two external directors – to make sure my business had a strong financial backbone.

However a business that cares only about the money is a business without soul. The desire to make a difference is critical because if you can find a way to solve problems for people, to give them something that answers their needs in a positive way, you will always have customers. And you will have a positive impact on the world, which in turn will make you feel good about yourself. There’s a wonderful karmic attraction that happens when you put your focus onto making a difference – the more people you attract and the more money you make.

So when I work with business owners, we explore their reasons for being in business and we ensure it is a business that makes both money and a difference.

Exercise

Think about how your business is making a difference. Who is it making a difference to? What is the problem you are solving and for who? Why is this different and better to other solutions out there? See if you can articulate the difference you are making in one or two sentences. Remember the more people you make a difference to, the more people will come… so think scale, think big…

Let me know how you get on. Feel free to email me any time at laura@liber8u.com … I’ll be happy to help your work out what your ‘make a difference’ mantra could be!

Newsflash! The 2016 Elev8or Progamme – for business owners ready for the next level – will be kicking off soon. Click here for more information.

The darker side of business ownership …

Posted on July 23, 2015 by Laura Humphreys

I don’t have time to write this blog. But I can’t sit at my desk in integrity and not write it. Because I’ve owned a number of businesses and I have been to the dark side. And when my mission is to set business owners free, I can’t ignore the black hole that seems to engulf certain entrepreneurial spirits amongst us.

This week I’ve read about two young entrepreneurs (one in his early twenties, the other thirty years old) in America who have ended their life, seemingly worn down by the immense stress that building a business can place on the founder. In this latest article, with the tragic headline ‘Start up founder jumped to her death from a roof top bar’, the writer references a study by Dr. Michael Freeman, a clinical professor at UCSF and an entrepreneur, was one of the first to link higher rates of mental health issues to entrepreneurship.

Of the 242 entrepreneurs he surveyed, 49% reported having a mental-health condition. Depression was the No. 1 reported condition among them and was present in 30% of all entrepreneurs.

This statistic doesn’t surprise me. I talk about this subject a lot with my clients and members… the harsh reality of business that no one tells you when you get started. I call it the roller coaster of business – a world of extreme highs and extreme lows. If you are determined to be successful, this is a ride very few dedicated business owners can avoid. I talk about because I want my clients to be prepared – to buckle up tight and ride out the highs and the lows.

In business, you will have moments of joy, when everything goes right – you win clients, you love your team, the income is looking healthier than it’s ever done. And you will have times when the bottom falls out of your world. You lose a big client, you have a rogue staff member, you are worried about money, you are working too hard and sleeping too little. You can only imagine the worst. You feel like everything is on the line and you’ve put all you have into the business – your heart, your reputation, your time, your money – the thought of losing it all is overwhelming. It’s a lonely and miserable place. Despair can live here if you let it.

But you mustn’t let it. You must know that this is normal. Every business owner experiences the highs and lows. I’ve been there, I know. I nearly had a nervous break down halfway through building my first business. I will never forget how depressed I became during that time.

I do think it is very sad that young people such as the woman in the article are losing their way in our entrepreneurial society – becoming so desperate that they feel they must take their own lives. These are young people with the courage to dream, to step out into the world and take on the challenge of building something amazing. They don’t know that they are also building their own monster, the beast that grows and can eat them alive if they are not ready for it.

Of course it isn’t just young people. Success in business takes its toll on all business owners from time to time. So in writing this I want you to know that this is normal. If you are reading this, you are a business owner. And I know you will have found the whole thing unspeakably tough sometimes. So I just want to say to you something I’ve learned that keeps me sane and grounded, whatever life throws at me:

It always turns out OK. Always.

No matter how bad it seems, no matter how desperate the situation feels – it always gets better. Don’t let things keep you awake at night with worry (although I know you will sometimes). The worry doesn’t fix it. Even if the whole thing crashes and burns, you will be OK. YOU WILL BE OK. Life will go on. Your family and friends will still love you. The sun will still shine. And as Jack Dawsey says in my favorite line in Titanic, “you will die an old lady (or man) warm in your bed”. Nothing is ever as bad as it seems. Just get up in the morning and do the best you can to fix whatever is going wrong. Whatever happens, you’ll be OK.

I work with business owners because I know I can help them. I’m there through good and bad, highs and lows. Mostly we work on the growth and I push people to strive for the dream of a beautiful exit, where they get to live happily ever after. But I know it’s not a straight line to the top. So I’m also the voice of comfort and reason when the going gets tough. I love my work!

If you ever find yourself struggling and feeling like it’s all too much, remember my mantra…”it always turns out OK”.

Thank you for being a dreamer and an action taker.

You rock.